Our crew made temporary repairs to prevent water from damaging the inside of the building, then sent photos with a description of the damage through NationsFM, our proprietary online portal that allowed us to communicate with our contact, the ISP engineer at Windstream. By sending the images, and providing a detailed description of the damages, we were able to explain what had happened, and organize the necessary resources required to restore the building.
We expressed the need for immediate action and communicated the steps we would be taking to complete the job. We were authorized to proceed, and the next morning, a crew of 10 arrived on site with roofing materials for permanent repair, as well as materials and equipment to fix the walls and soffits.
The client contact responsible for the site shared some thoughts with us why it is important to have a partner who understands the need for quality and timely repairs, particularly in emergency situations. With telecom sites, no news is good news when it comes to roofing. He expressed that they would be in big trouble if they lose a telecom building due to water penetration and need to count on trusted partners who can deliver when it is needed most. One of his main philosophies was not to protect a dollar with a dime…..and we couldn’t agree more when you evaluate what could be at risk, particularly in this situation.
Within three days, Nations Roof® rebuilt the walls and installed a new roof, ensuring that the work met all local engineering codes and structural requirements.